Bag It & Go

Last updated: 17/02/2026

1. Introduction

Bag It & Go (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or book our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: [Your Registered Business Name]
Registered Address: [Your Address]
Email: [Your Contact Email]
Waste Carrier Registration Number: [Insert Once Registered]

For data protection purposes, we are the “data controller” of the information you provide.

3. What Information We Collect

When you book our service, we may collect:

• Full name

• Email address

• Phone number

• Collection address

• Postcode

• Booking details (date, time, number of bags)

• Payment information (processed securely via Stripe)

• IP address and technical data (via website analytics)

We do not store full card details. Payments are processed securely by Stripe.

4. How We Use Your Information

We use your personal data to:

• Process and manage bookings

• Provide waste collection services

• Send booking confirmations

• Send service updates

• Send SMS notifications (if applicable)

• Maintain regulatory records

• Comply with legal obligations

• Improve our website and services

We do not sell your data.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil your booking

• Legal obligation – to comply with environmental and regulatory requirements

• Legitimate interests – to manage and improve our services

6. Waste & Regulatory Records

As a registered waste carrier, we may retain:

• Booking records

• Waste transfer documentation

• Disposal confirmations

These records may be kept for up to 2 years (or longer where legally required).

7. Payment Processing

Payments are processed securely through Stripe.

Stripe acts as an independent data controller for payment data.
Please review Stripe’s Privacy Policy for more information.

We do not store or have access to your full card details.

8. Data Sharing

We may share your data with:

• Licensed waste transfer facilities (where legally required)

• Payment processors (Stripe)

• SMS/email service providers

• Website hosting provider (Wix)

• Government or regulatory authorities if required by law

We do not sell or rent personal data to third parties.

9. Data Retention

We retain personal data only as long as necessary to:

• Provide our services

• Maintain business records

• Meet legal and regulatory obligations

Booking and compliance records may be retained for up to 2 years.

10. Data Security

We take reasonable technical and organisational measures to protect your data, including:

• Secure hosting

• Encrypted payment processing

• Restricted account access

• Password protection

However, no online system can be guaranteed 100% secure.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where legally permissible)

• Restrict or object to processing

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at:
[Your Contact Email]

12. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

• Improve functionality

• Understand visitor behaviour

• Enhance user experience

You can control cookie settings via your browser.

13. Marketing Communications

We do not send marketing emails or SMS without consent.

If we introduce marketing in the future, you will have the option to opt in or opt out.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.